Question 1

How do I start the verification process at Fair Go Casino?

Accepted Answer

Log in to your account and navigate to the account settings or profile section. Look for a Verify Account or My Documents area in the dashboard menu. Upload your government-issued photo ID, proof of address, and payment method verification documents.

Question 2

What documents are accepted for identity verification?

Accepted Answer

Accepted documents include an Australian passport, driver licence, or national identity card for identity. For proof of address, submit a utility bill, bank statement, or government letter dated within the last three months.

Question 3

How long does it take for my account to be verified?

Accepted Answer

For most players, account verification is completed within 24 to 72 hours after submitting all required documents.

Question 4

Can I make deposits and play before my account is verified?

Accepted Answer

In many cases you can make deposits and access games while verification is pending, however withdrawals are restricted until your account is fully verified.

Question 5

What happens if my verification documents are rejected?

Accepted Answer

You will receive a notification explaining why the submission failed. Review the feedback, correct the issue, and resubmit. Contact support via live chat for assistance.

Question 6

Is my personal information safe when I submit verification documents?

Accepted Answer

Yes. Fair Go Casino uses industry-standard SSL encryption and secure data protocols to protect all personal information submitted during verification.

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